Shipping Policy
Thank you for shopping at FastNeonSigns! We are committed to delivering your custom sign safely and on time. Please read our shipping policy below.
🌎 Shipping Locations
We ship worldwide! Whether you're in the United States, Canada, Europe, or beyond, we can deliver right to your door.
🛠️ Processing & Production Time
All signs are custom-made to order.
- Mock-up Proof Time: Sent within 24 hours after order confirmation.
- Production Time: Begins once mock-up is approved, usually 3–10 business days depending on the design.
- Rush orders? Contact us before placing your order and we’ll do our best to meet your timeline
📦 Shipping Time & Delivery
- United States: 3–10 business days
- Canada & Europe: 4–10 business days
- Australia & Asia: 5–12 business days
- Other regions: May vary depending on location
Tracking details will be provided once your order is shipped.
✈️ Shipping Methods
We use trusted carriers like DHL, FedEx, UPS, and local postal services depending on your location and order size.
All shipments come with tracking.
📬 Shipping Fees
We offer free standard shipping on most custom neon signs.
Shipping charges (if any) will be calculated at checkout.
❗ Delivery Notes
- Please make sure your shipping address and phone number are correct at checkout.
- If you need the sign by a specific date, let us know when ordering.
- Signature may be required upon delivery for some shipments.
📦 Package Inspection
When you receive your package:
- Open the package in front of the delivery person, if possible.
- Take photos of any damage and keep the outer packaging.
- Test the sign before installation by connecting it to power.
- Report any issues with a short video to help us resolve it quickly.
We offer free replacement for signs damaged during shipping or with quality issues, as long as photo/video evidence is provided.
❓ Questions or Issues?
If you haven’t received your order or have any delivery concerns, please contact us:
📧 Email: hello@fastneonsigns.com
📦 Track your order: Use the tracking link provided in your shipping email.
Thank you for choosing FastNeonSigns — where your ideas come to light!