Thank you for shopping at FastNeonSigns! We are committed to delivering your custom sign safely and on time. Please read our shipping policy below.

🌎 Shipping Locations

We ship worldwide! Whether you're in the United States, Canada, Europe, or beyond, we can deliver right to your door.

🛠️ Processing & Production Time

All signs are custom-made to order.

  • Mock-up Proof Time: Sent within 24 hours after order confirmation.
  • Production Time: Begins once mock-up is approved, usually 3–10 business days depending on the design.
  • Rush orders? Contact us before placing your order and we’ll do our best to meet your timeline

📦 Shipping Time & Delivery

  • United States: 3–10 business days
  • Canada & Europe: 4–10 business days
  • Australia & Asia: 5–12 business days
  • Other regions: May vary depending on location

Tracking details will be provided once your order is shipped.

✈️ Shipping Methods

We use trusted carriers like DHL, FedEx, UPS, and local postal services depending on your location and order size.
All shipments come with tracking.

📬 Shipping Fees

We offer free standard shipping on most custom neon signs.
Shipping charges (if any) will be calculated at checkout.

❗ Delivery Notes

  • Please make sure your shipping address and phone number are correct at checkout.
  • If you need the sign by a specific date, let us know when ordering.
  • Signature may be required upon delivery for some shipments.

📦 Package Inspection

When you receive your package:

  1. Open the package in front of the delivery person, if possible.
  2. Take photos of any damage and keep the outer packaging.
  3. Test the sign before installation by connecting it to power.
  4. Report any issues with a short video to help us resolve it quickly.

We offer free replacement for signs damaged during shipping or with quality issues, as long as photo/video evidence is provided.

❓ Questions or Issues?

If you haven’t received your order or have any delivery concerns, please contact us:

📧 Email: hello@fastneonsigns.com
📦 Track your order: Use the tracking link provided in your shipping email.

Thank you for choosing FastNeonSigns — where your ideas come to light!

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