Privacy policy
This Privacy Policy describes how FastNeonSigns (“FastNeonSigns,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit, use our services, communicate with us, or make a purchase from www.fastneonsigns.com (the “Site”).
By using the Site, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
The personal information we collect depends on how you interact with our Site and services.
Information You Provide to Us
When you place or attempt to place an order, request a quote, contact us, or otherwise interact with the Site, we may collect information such as:
- Your name
- Billing and shipping addresses
- Email address
- Phone number
- Order and purchase information
- Product customization details
- Logos, artwork, images, design files, text, measurements, and other materials you submit for custom products
- Communications between you and FastNeonSigns
- Reviews, feedback, or other content you choose to provide
Payment information is processed through our payment providers and ecommerce platform. We generally do not directly store complete payment card details.
Information We Collect Automatically
When you visit or use the Site, we may automatically collect information about your device and your interaction with the Site, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Pages and products viewed
- Referring websites or search terms
- Shopping and browsing activity
- Date and time of visits
- Interactions with advertisements and marketing campaigns
We may collect this information through cookies, pixels, tags, web beacons, log files, and similar technologies.
Cookies and Tracking Technologies
We and our service providers use cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use our Site, measure performance, prevent fraud, and support advertising and marketing activities.
Cookies may include:
- Essential cookies, which are necessary for the Site to function
- Functional cookies, which help remember preferences and improve your experience
- Analytics cookies, which help us understand how visitors interact with the Site
- Advertising cookies, which may be used to measure advertising performance and provide more relevant advertising
Where required by applicable law, we obtain consent before using non-essential cookies.
You may be able to manage your cookie preferences through the cookie settings or privacy controls available on our Site. You can also adjust your browser settings to block or delete cookies, although some Site features may not function properly as a result.
How We Use Your Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Producing customized products
- Preparing designs, mockups, proofs, or quotations
- Arranging shipping and delivery
- Providing order confirmations, invoices, and shipping updates
- Communicating with you about your order or inquiry
- Providing customer support
- Detecting and preventing fraud, abuse, or security incidents
- Improving our Site, products, and services
- Analyzing website traffic and customer interactions
- Measuring the effectiveness of advertising and marketing campaigns
- Providing marketing communications where permitted
- Personalizing advertising where permitted
- Complying with applicable legal and regulatory requirements
- Protecting our rights, customers, business, and services
How We Share Personal Information
We may disclose personal information to third parties when necessary to operate our business and provide our services.
These parties may include:
- Shopify, which provides the ecommerce platform that powers our online store
- Payment processors and payment service providers
- Shipping carriers and logistics providers
- Production, fulfillment, and other service providers involved in completing your order
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing partners
- Customer service providers
- Fraud prevention and security providers
- Professional advisers such as accountants, lawyers, or consultants
These providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.
We may also disclose personal information when required to comply with applicable laws, regulations, subpoenas, court orders, governmental requests, or other lawful processes, or when necessary to protect our rights or the rights and safety of others.
If our business is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, personal information may also be transferred as part of that transaction.
Shopify
Our Site is hosted and powered by Shopify.
Shopify may collect and process certain personal information about visitors and customers when they interact with our Site or use Shopify-powered services.
For more information about how Shopify processes personal information and the privacy rights available through Shopify, please review the Shopify Consumer Privacy Policy.
Analytics and Advertising
We may work with analytics and advertising partners, including services provided by companies such as Google and Meta, to understand how visitors use our Site, measure the effectiveness of our advertising, and provide advertisements that may be more relevant to visitors.
These partners may use cookies, pixels, device identifiers, and similar technologies to collect information about your interaction with our Site and other websites or services.
Depending on applicable privacy law, some uses of personal information for targeted or cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged.
We do not sell your personal information for money.
Where required by applicable law, you may opt out of certain targeted advertising or data-sharing activities through the privacy controls or data-sharing opt-out options provided on our Site.
You may also manage advertising preferences directly through services such as:
- Google My Ad Center
- Meta Ad Preferences
- Digital Advertising Alliance opt-out tools
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Request a copy of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising
- Opt out of the sale or sharing of personal information where applicable
- Appeal a decision regarding a privacy request where required by law
You will not be discriminated against for exercising privacy rights available to you under applicable law.
To submit a privacy request, please contact us at hello@fastneonsigns.com.
We may need to verify your identity before completing certain requests. Some requests may also be subject to exceptions permitted by law.
United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on the law that applies, these rights may include access, correction, deletion, portability, and the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising.
Where required by applicable law, we also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control (GPC).
European Economic Area and United Kingdom
If you are located in the European Economic Area (“EEA”) or the United Kingdom, we process your personal information under one or more lawful bases, depending on the circumstances.
These may include:
- Performing a contract with you, such as processing and fulfilling your order
- Complying with legal obligations
- Pursuing our legitimate business interests, where those interests are not overridden by your rights
- Your consent, where consent is required
You may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, as well as the right to data portability and the right to withdraw consent where applicable.
You may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
FastNeonSigns, Shopify, and our service providers may process personal information in countries other than the country where you live.
As a result, your personal information may be transferred to and processed in jurisdictions that may have different data protection laws.
Where required, appropriate safeguards are used to protect personal information transferred internationally in accordance with applicable law.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, complying with legal and tax obligations, resolving disputes, preventing fraud, and enforcing agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we may delete or anonymize it unless continued retention is required or permitted by law.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Marketing Communications
If you have agreed to receive marketing communications from us, we may send you information about our products, promotions, or services.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
Even if you opt out of marketing communications, we may still send transactional or service-related communications concerning your orders or account.
Do Not Track and Global Privacy Control
Some browsers offer “Do Not Track” signals. Because there is currently no universally accepted standard for responding to all Do Not Track signals, our Site may not respond to every such signal.
Where required by applicable law, we recognize legally valid opt-out preference signals, such as Global Privacy Control, for applicable data-sharing or targeted advertising activities.
Children’s Privacy
Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
Third-Party Websites
Our Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, legal requirements, or other operational reasons.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights, or would like to make a privacy-related complaint, please contact us at:
Email: hello@fastneonsigns.com